Bainsretrosweets.co.uk Terms and Conditions

These Terms and Conditions govern the use of bainsretrosweets.co.uk website and services. By accessing our website, you agree to comply with these terms.

1. Introduction

Welcome to bainsretrosweets.co.uk. By using our website, you agree to abide by these terms and conditions. If you do not agree, please refrain from using our services.

2. Definitions

• “We”, “Us”, “Our” refers to bainsretrosweets.co.uk.
• “You”, “Customer” refers to the user of our website.
• “Products” refer to any sweets, gift vouchers, or related items sold on our website.

3. Ordering and Payments

• Orders are only accepted via our email and website.
• Payment must be completed before orders are dispatched.
• We accept major credit/debit cards and PayPal.
• Prices include VAT where applicable.

4. Shipping & Delivery

• Orders are normally dispatched within 3 working days.
• We deliver across the UK; international shipping is available.
• Delivery times are estimates and not guaranteed.
• Customers must provide accurate shipping details.

5. Returns & Refunds

• Returns are accepted within 14 days of receiving your order, provided the product is unused and unopened.
• Personalised items and perishable goods (e.g., sweets) are non-returnable unless faulty.
• Refunds will be processed within 5-7 working days after return approval.

6. Liability

• We are not liable for delays, damages, or losses caused by third-party couriers.
• We are not responsible for allergic reactions; ingredients are listed on product pages.
• Our liability for defective products is limited to the purchase price of the item.

7. Intellectual Property

• All website content, including images, text, and branding, is the property of Us and cannot be used without permission.

8. User Conduct

You agree not to:

• Misuse our website (e.g., hacking, fraudulent transactions).
• Use our website for unlawful purposes.
• Post offensive or misleading reviews.

9. Governing Law

These terms are governed by the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

10. Contact Us

📧 Email: bainsretrosweets.co.uk@gmail.com
📍 Address: Bains Retro Sweets, 37 Grassmarket, Edinburgh EH1 2HS